Working with property owners and operating managers, we have worked diligently over the COVID-19 pandemic to be sure that we are doing everything possible to ensure the safety of our guests and staff. This has included reviewing the available industry and local recommendations and guidelines and applying them as best as possible based on the individual property and staff configurations.
Wanting to go the extra mile, we looked for an independent party to review our program and confirm the value of our action steps. We quickly learned that, although there is a great deal of guidance, there a very few truly independent third-party certification programs for the hospitality industry.
Our management team immediately realized that a true independent third-party program was needed to certify that a property was following best industry practices. Following the format of an annual financial audit, we developed a straightforward, documentable format to allow the verification that best industry practices are in use as they apply to the individual property.
As already mentioned, the process for COVID-19 Best Industry Practices Certifications is very similar to a financial audit in many respects.